Technology
FAQ
Find answers to the most commonly asked questions about our cross-border procurement services, shipping, and technology solutions.
Cross-border procurement is the process of purchasing goods from retailers in one country (such as the United States) and shipping them to buyers in another country. Our service handles the entire process — from sourcing products at US retail stores and online platforms, to quality inspection, warehousing, and international shipping. This allows businesses to access US retail products at competitive prices without needing a local presence or US-based purchasing infrastructure.
Our pricing is transparent and competitive. We charge a service fee based on the order value, plus actual shipping costs. There are no hidden fees — you pay for the product cost, our procurement service fee, and international shipping. Volume discounts are available for large orders. Contact our team for a detailed quote tailored to your specific procurement needs and shipping destinations.
The typical timeline from order placement to delivery depends on your destination. US domestic procurement usually takes 1-3 business days for product sourcing. Quality inspection and warehouse processing add 1-2 days. International shipping times vary by method — express air freight takes 3-7 days, standard air takes 7-14 days, and sea freight takes 20-35 days. Our OMS system provides real-time tracking at every stage so you always know the status of your order.
Yes, we have a comprehensive after-sales support system. If a product arrives damaged or does not match the order specifications, we will handle the return process with the original retailer on your behalf. Refunds are processed according to the retailer's return policy. Our quality inspection step before shipping helps minimize these situations by catching issues early. For detailed return policies, please contact our customer service team.
Absolutely. Our proprietary OMS (Order Management System) provides full visibility into every order. From the moment you submit a procurement request, you can track its status in real time — including purchasing confirmation, warehouse receipt, quality inspection results, packing status, and shipping tracking numbers. You can access the tracking dashboard through our Client Portal at any time.
We can procure virtually any product available through major US retailers including Amazon, Walmart, Best Buy, Costco, Target, Home Depot, and many more. This includes electronics, home goods, apparel, beauty products, sporting goods, toys, and specialty items. Some restricted categories (such as hazardous materials, firearms, and certain regulated goods) cannot be shipped internationally. Contact us with your specific product requirements and we will confirm availability and provide a quote.